Voice over Internet Protocol (VoIP) is one of the fastest growing business service industries. It is growing rapidly because VoIP telephone systems are cheaper, with better value, flexibility, and scalability for growth than landlines.
Because VoIP is a new technology there are a few misconceptions surrounding it that need to be addressed by anyone considering this upgrade.
Myth #1: VoIP is Complicated
VoIP is quite simple. Once installed, users use a handset to dial and hang up, just like an ordinary landline.
This misconception about VoIP may be since because VoIP systems incorporate more optional features. Most professional VoIP systems are fully installed (all the work is done for you). Your VoIP provider should recommend a system that suits your organisation and offer all the training and support you need to operate your new system.
Some of the easy to use features for VoIP systems include:
- Call forwarding
- Voicemail
- Mobility
- Multiple telephone calls at the same time
- Integration with other software or internet applications
Myth #2: It’s Expensive to Change to VoIP
Setup costs for VoIP are relatively insignificant when compared with the cost savings you will make on calls over the medium to long-term. It’s more expensive not to change than to introduce VoIP to your business.
Myth #3: It’s Unreliable
VoIP is very reliable. Quality providers can guarantee minimal downtime for their business phone systems, making VoIP just as effective for your business as a landline system. You can enjoy a similar level of reliability even when you’re mobile and roaming at different workplaces.
VoIP technology has improved to the extent that VoIP call quality is virtually indistinguishable from landline calls. VoIP allows you to be connected in more ways and access detailed reports on your organisations usage of the phone system.
Myth #4: You Can’t Use Geographic Numbers
There are no restrictions on the use of geographic numbers with your Australian VoIP system. You can use geographic numbers with any VoIP, or you can choose to use what’s commonly known as a nomadic number with your phone system.
Myth #5: You Need to Go on a Contract
This may be required, but is not the case for all providers. Some VoIP companies require no contract, allowing you to cancel your service anytime you choose to.
Myth #6: Computers need to be left switched on for VoIP
This depends on the type of VoIP phone you use. Soft phones require your computer to be switched on, but with a VoIP adapter (usually included with business phone systems), the calls come straight from the internet to your phone, bypassing your computer. In the second case, there’s no need to leave your computers switched on to make or receive calls.
Myth #7: Businesses Don’t Commonly Use VoIP
The research company In-Stat found that 42 per cent of US businesses already used VoIP at the end of 2009 and that around 80 per cent of all businesses in the US will use VoIP by 2013. VoIP will continue to expand its market dominance around the world over the coming years as more businesses make the switch.
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