Voice over Internet Protocol (VOIP) is being adopted by businesses because it can deliver reduced improved efficiency. Changing standard phones to a VoIP system requires research and forward planning to ensure that your business is maximising the benefits from your new VoIP system.
Technology writer Jennifer Cuellar, is a strong advocate of researching and understanding your choices to achieve maximum benefits from your new VoIP system.
The four key areas Cuellar advises businesses to research and understand are broken down below:
- Identify your requirements
Cuellar highlights the importance of taking the time to identify your business requirements before purchasing. While Cuellar acknowledges that this seems obvious, it is an important reminder because businesses tend to forget to focus on their actual needs when shopping around.
- Infrastructure
Cuellar advised checking your current internet connection is adequate for your new VoIP system. A substandard connection can negatively impact the quality of a VoIP service.
- Hosted or onsite PBX
Cuellar said that businesses should identify whether they need a hosted or an onsite Private Branch Exchange (PBX) system. The PBX system is managed by the business onsite, while a hosted system leaves the management aspects to the hosting company.
- Hardware
Cuellar recommended that businesses can make great savings by researching if their existing equipment can be used on their new system. It is not always necessary to start from scratch with all new equipment.
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