As more businesses make the switch to VoIP phone technology, you might be wondering if it’s time for your business to make the shift. VoIP offers many benefits including cost savings and an array of upgraded functionalities.
8 Reasons Why Businesses are Switching to VoIP in 2019
- Cost Effectiveness
VoIP offers increased value for money. Most businesses find they can pay less or receive added features for the same price as their existing telephone system. Costs to add extra users and phone lines are usually less.
- Mobility
With features like call forwarding and remote access, VoIP makes it easier for a mobile workforce or geographically distant offices to stay connected and collaborate. VoIP can be enabled for smartphones, allowing staff to make calls from their mobiles at no extra cost.
- Multiplicity of Devices
The same VoIP account can be used from multiple devices. With our workers becoming more mobile, they can use their account from their desk, laptop, mobile phone or tablet.
- Call Handling Features
You can add value by utilising a variety of call handling features (which you may pay extra for on your current landline plan). Standard VoIP features are: Call forwarding, voicemail, SMS alerts, conferencing, and caller ID.
Advanced features that can help your team to work more effectively are:
- Video conferencing
- Auto attendants
- Voice recordings (played automatically or as part an IVF system)
- Queue managers (useful for large call volumes)
- Ability to manage and transfer calls to a geographically dispersed workforce from the single reception switchboard
- Fully automated voice broadcasting
- Click to call from PC or other devices
- Call centre tools
- Send and receive faxes via your VoIP system.
- Conferencing Features
VoIP simplifies conference calls and video calls. Voice and video calls can be made from the same machine. This can enhance real time collaboration and help dispersed workforces come together more quickly.
- Simplicity of Management
VoIP consolidates faxes, calls, video calls, internet, and mobile data with no need for separate machines and lines. Businesses can choose to set up their systems so that all communications can be dispatched and received from one or two devices. Communication channels are unified and streamlined for better information management.
- Low Maintenance
This is a low maintenance solution with no complex equipment to maintain. It’s possible to meet your businesses communication needs with only a broadband connection and the right VoIP provider.
- Productivity
The right VoIP system can help boost productivity and reduce overhead costs. This is due to mobile access and features that can enable your organisation to do more with the same number of staff, with a streamlined VoIP communication channel.