Many businesses have jumped ship and started using VoIP (Voice over IP) and you may have done so for your business too. There may be some features of VoIP that you are not implementing.
Below are some technologies you can implement in your office using VoIP to help improve customer service and boost your revenue.
VoiceXML Code
VoiceXML (VXML) makes phone menus and customer services options simpler to create. Most people have heard of XML and HTML codes for the web but are not familiar with VXML code.
VXML is the norm for creating digital documents in a way that creates an interactive voice dialogue between people and computers. This will allow nearly everyone to make codes to use for a phone menu.
VXML utilizes tags that give guidelines to a voice browser. The browser in turn recognizes the speech and speech synthesis to pull together a phone menu. This makes creating phone menus or changing existing ones easier and faster.
Internet Fax Gateways
Faxes are slowly becoming obsolete, but have been used for a long time to receive files with signatures.
You cannot directly use a VoIP connection with a fax machine, but you can use the internet fax technology. With the help of a fax server gateway system, you can send a fax using a computer or mobile. You can even send scanned files that come from emails. This goes to a fax gateway which gets sent to its last recipient. In this manner, you get a PDF file or another file that is a fax.
VoIP VPN Service
Virtual Private Networks (VPN) are often linked with secure browsing. The new technology of VoIP VPN systems combines VPN and VoIP. VoIP has standard data-encryption algorithms making it secure. This mechanism builds a secure environment for your business by giving you the ability to build a private network over the cloud.
Audio over IP
Audio over IP (AoIP) lets you send digital audio one way across an IP network. You can transmit high-quality audio feeds. With Ethernet wired systems in place in a building, you can connect your PA system to your VoIP system. In place of ambient music in the office, you can stream music and include announcements in between with AoIP.
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